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FAQS

CONTACT

WHAT IS THE BEST WAY TO CONTACT BLOWN MOTOR?

Customer Service is most reachable by telephone during our business hours at 1-801-572-6720. Business hours are 9 a.m to 6 p.m MST. Monday-Friday.

We can also be reached by email at support@blownmotor.com.

DO YOU OFFER LOCAL PICK UP?

Yes! Our showroom is open to the public during our normal business hours. We are located at 11553 S State St. Draper, UT 84020.

ORDERS, SHIPPING AND RETURNS

WHERE IS MY ORDER?

All order information and tracking links will be sent to the email provided at checkout.

MY PACKAGE ARRIVED DAMAGED, CAN YOU HELP?

Please contact customer support regarding any damaged items. Requests for damaged items must fall under our returns time frame. Please keep all original tags and packaging and send information and photo evidence to support@blownmotor.com.

WHAT COULD DELAY MY ORDER?

We do everything to process your order in 1-3 business days. However, if your order is delayed it could be for 2 reasons:

  1. The item could be out of stock or backordered.
  2. The billing address you provided does not match the billing address your credit card company has on file.

CAN I EXPEDITE MY ORDER?

Yes, you can! If you need your order to be expedited, please call us at 1-801-572-6720 to place your order to ensure that your order will be expedited. Any additional shipping costs will be added to your order.

CAN I RETURN OR EXCHANGE MY ORDER?

Items can be returned for refunds or exchanges within 30 days of purchase. Items must be unworn, in their original condition, and with tags attached. Orders may be subject to a 10% restocking fee on straight returns. Please note, that all items marked as sales are final and cannot be returned or exchanged, credited, or refunded. For more information please see Returns & Exchanges.

CAN I RETURN OR EXCHANGE MY CLOSEOUT/NON-CURRENT ITEMS?

Closeout/Noncurrent Items sales are FINAL. Items are not eligible for return or exchange.

CAN I CANCEL OR CHANGE MY ORDER?

You can cancel your order if it has not yet been submitted for shipment, if it has been submitted for shipment it is out of our hands and you will need to return it once you receive the item. You can change your order if it has not been submitted for shipment, if it has been submitted for shipment you will have to exchange the item once you receive it. Please call 1-801-572-6720 if you need help with your order.

POLICIES

RETURN POLICY

Items can be returned up to 30 days after purchase. Orders may be subject to a 10% restocking fee on straight returns. All items must be unused, in new condition, and in original packaging to be eligible for return. Please note, that all items marked as sales are final and cannot be returned for exchange, credit, or refund.

REFUND POLICY

Items that have been returned will be inspected and in good condition (Original Packaging, Unworn items, Unused items, etc.) will be approved and a refund will be processed back to the original form of payment used at time of purchase and you will receive an email about your approved refund. Please allow 2 to 7 business days for your bank to process your refund to see that your payment has been posted. If you have any questions please contact us at support@blownmotor.com.

SHIPPING POLICY

We offer free shipping within the United States on orders above $99. We are unable to offer free shipping for shipments outside of the United States however, we strive to keep all shipping costs to a minimum. Learn more.

SAFE SHOPPING GUARANTEE

You can safely enter your credit card number at blownmotor.com via our secure server. This server encrypts all submitted information.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. For more insight, you may also want to read our Privacy Policy.

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